Shipping policy

Shipping Policy

At Something Hair & Makeup, we aim to get your order to you quickly and seamlessly.

Processing Times

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed within the next 1-2 business days

Shipping Rates (Australia)

  • Standard Shipping: $9.95

  • Standard Shipping (Orders $100+): FREE

  • Express Shipping: $15.95

Delivery Timeframes

  • Standard Shipping: 2–8 business days

  • Express Shipping: 1–4 business days

Please note these are estimated delivery timeframes and may vary depending on your location and carrier delays.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Incorrect Address

Please ensure all shipping details are correct at checkout.
We are not responsible for orders sent to incorrect or incomplete addresses.

Delays

Once your order has been dispatched, it is in the hands of the shipping provider.
We are not responsible for shipping delays, but will assist where possible if issues arise.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at:
somethinghairandmakeup@gmail.com

Please include your order number and photos (if applicable), and we’ll resolve this as quickly as possible.